What's a Pod?
A pod plugs your product into every channel a customer uses.
A pod is a conversational unit attached to a single product, wired into the data you already have and reachable wherever your customer is looking, whether that's the label on the box, your website, the in-store kiosk or WhatsApp. When they ask a question, the pod answers in your product's voice, drawing only from data you have verified.
The pod works alongside your product pages, giving buyers the kind of conversation they'd get at a trade counter, wherever the product is sold.
- Your PIM
- Ecommerce platform
- Product data
- CSV / Sheets
- Any API
> what's the max pressure?
150 bar peak, 130 bar working.7.5 litres per minute flow.Brushless 2.5 kW motor.
- Web chat Live
- QR label Live
- WhatsApp Soon
- Voice Soon
- Kiosk Soon
01 Conversation
Ask the product a question.
The demo below is a working pod, drawing on real product data. Type a question, anything you'd want to know before buying or after using one for a while, and the product will answer in seconds. If the data doesn't cover it, the pod will tell you so rather than guess.
Every question the pod handles is recorded, so brands see what customers actually ask, where the catalogue confuses them, and what to build or update next. The result is a drop in customer service load and a sharper product roadmap.
Hi. I'm a Forgewell HD 130 Pro pressure washer. Pressure, flow, what I'll handle on a job, accessories, fault-finding. Anything you'd usually have to ring the trade desk for.
The same pod, all the way through a product's life.
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customer will it run off a 13 amp socket?
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customer can I use it on sandstone?
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customer it's surging, what now?
Digital Product Passports are coming. We've built ours already.
From 2027, textiles need a Digital Product Passport to enter the EU under the first ESPR delegated acts, with batteries, machinery and further priority categories following through the late 2020s. Construction products move on a parallel track under the new Construction Products Regulation. A passport is a structured record of where a product came from, what's inside it, what powers it, how to keep it working, and where it goes when it eventually stops.
The same data layer that powers the conversational pod also publishes the passport. Brands that adopt TalkPod for customer experience today are putting the regulatory infrastructure in place at the same time, with no second engineering project required when 2027 arrives.
The card here is a real passport on a real product. Clicking through opens what an auditor sees, what a customer scanning the QR sees, and what anyone curious sees, all at one URL.
Forgewell
HD 130 Pro Pressure Washer
- Materials
- Steel 52%, polymer 18%, brass 14%
- Power
- 2.5 kW · 230 V · IPX5
- Recycled content
- 38% by mass
- End of life
- Take-back scheme · battery-free
GTIN 5060421038719 Open the full passport →
Retail barcodes are becoming QR codes.
By the end of 2027, retail point-of-sale across 51 countries representing 90 per cent of global GDP will be ready to read 2D codes under GS1's Sunrise 2027 plan, an advisory industry target rather than a regulation. Some brands are quietly treating it as a printer change, and on the surface they're right. What gets missed is that a 2D code can carry orders of magnitude more than a barcode ever did, and what fits behind it is exactly what we have spent the last few years building.
The same code can carry ingredients, origin, allergens, sustainability data, usage instructions and care guidance. Packaging stops being a printed surface and becomes a place the brand can keep talking to the buyer long after the till receipt prints.
The QR above is on a real product, so aim your phone at it or tap through and you'll land exactly where a customer would, at talkpod.ai/scan/forgewell-hd-130-pro