How it works
The record you build for the passport keeps working.
Most brands come to TalkPod because they need a passport by a certain deadline. But once that record exists, it keeps earning its place. The same data answers your customers, brings the QR on your label to life, and gets sharper every time someone asks a question.
The loop
The record gets sharper the more it is used.
Most product data tools are a one-way pipe. Data goes in, a page comes out, and nothing comes back. TalkPod runs the other way. Every question a customer asks tells you what your catalogue should say next, and that feeds straight back into the record.
Your product data stays where it is.
Your product information lives in a PIM, an ecommerce platform, a working spreadsheet, or all three at once. TalkPod reads from those systems and builds the passport as its own record. Your source data stays where it is, owned by the team that owns it now, and nothing has to be re-keyed. The pod answers from the current data, so a spec you fix on Monday is live in the pod on Tuesday. The published passport is deliberate. Changes reach it through a review you sign off, so nothing goes public by accident.
- Connects to
- PIM systems, ecommerce platforms, product feeds, CSV uploads, or a per-tenant API.
- Kept current
- The pod tracks the live source. The published passport updates through a review you approve.
You will know what is missing before an audit does.
Every record is checked against the Digital Product Passport schema for its category, and we add schemas as the EU publishes them. Each one gets a clear completeness score and a list of the fields still to fill. By the time your category deadline arrives, you have had time to do the work with intent, rather than under pressure.
→ Want a clean first read on where your catalogue sits? We'll run a free DPP review on your top fifty products and tell you exactly what's missing. Email hello@talkpod.ai.
- Schemas live
- textiles under the EU Ecodesign for Sustainable Products Regulation, machinery under the Machinery Regulation, construction products under the new Construction Products Regulation.
- Per product
- completeness score, the list of missing required fields, and a full field-level change history.
One record, three places it shows up.
A buyer on your site asks what frost rating the pressure washer is built for. The pod answers from your product data in seconds. The same product has a public passport TalkPod hosts at a stable URL: scan the QR and the customer, auditor or retailer reaches the checked record. All of it draws from one place, so a single update changes what your customer hears, what your auditor can verify and what your packaging offers, at the same moment.
- Customer side
- embeddable pod widget on any product page, multi-turn and multi-language, willing to say it doesn't know rather than fabricate.
- Compliance side
- public passport at /passport/<gtin>, also resolvable under the GS1 Digital Link convention at /01/<gtin>.
- Packaging side
- the same QR can publish richer content behind it: ingredients, origin, allergens, usage instructions, warranty, care guidance. Your resolver decides what each scan returns.
- More channels
- Web chat and QR label are live today. WhatsApp, voice and in-store kiosk are on the roadmap, drawing on the same record.
Every question your customer asks is data you didn't have.
Customers ask questions in patterns. Five buyers a week want to know whether something is dishwasher safe; another twelve ask if it ships to Northern Ireland. The pod logs each one, and where it can't answer well, that points at a real gap in your catalogue rather than a problem with the model. Brand teams see the questions, answers and gaps in the dashboard.
- Per pilot
- Weekly buyer-question audit against the live pod, scored against what a real customer would expect to find.
- Per catalogue
- Field-level change history. Every passport edit is attributable, dated, and reversible.
Why the loop matters
The work you do today shows up in the catalogue tomorrow.
TalkPod is one platform built around a single record. It isn't a chatbot bolted onto your website, and it isn't another job for the packaging team. The longer it runs, the sharper that record gets. If you've got a catalogue and a deadline, we'd like to hear about it.